Legal

Privacy Policy

Our philosophy

Slot'd is built and operated by Lawn Dart Systems, LLC. We carry the same privacy stance we apply across the company: we do not sell, rent, or trade personal information. Inside the booking experience and the provider dashboard, we do not run third-party advertising or track users across the web. On our public marketing pages we use the Meta Pixel to measure how well our own ads reach service providers — that is limited to those pages and never active while a client is booking.

Two roles, two data flows

Slot'd has two kinds of users, and they create different kinds of data.

• Providers are the businesses that pay Slot'd to run their booking and CRM. When a provider signs up, we create a Firebase Authentication user and a Firestore document with the business name, contact information, services, availability, Stripe account ID, and subscription status. This data lives under /providers/{providerId}. Providers can sign up with an email and password or with Google; if you use Google, we receive your name and email address from Google to create and sign you in to your account.
• Clients are the people who book appointments through a provider's booking page. When a client books, we store the contact information they entered, their appointment history, any intake-form answers, and any photos the provider attaches to their profile. This data lives under the provider's collection. The provider owns this data, not Slot'd. If you booked with a Slot'd provider and want to change or remove your information, contact the provider directly. Clients receive a secure link in their booking confirmation that lets them view, reschedule, or cancel that appointment without creating an account; the link carries a private token and is not shared publicly.

Sub-processors

Slot'd runs on a handful of vetted infrastructure partners. They process data on our behalf under their own privacy and security commitments:

• Google Firebase — Authentication, Firestore database, Cloud Functions, Cloud Storage, and Cloud Messaging. Slot'd's primary infrastructure.
• Stripe, Inc. — Payment processing for client deposits and provider subscriptions (Stripe Connect Express marketplace model). Card details are entered into Stripe and never touch Slot'd servers. When a client pays online, the funds settle directly to the provider's connected Stripe account; Slot'd does not hold or store the client's card data.
• Twilio, Inc. — SMS notifications, only when the provider has enabled SMS.
• Twilio SendGrid — Transactional email (booking confirmations, receipts, reminders, and feedback-notification emails to our support team), only when applicable.

Feedback you send us

If you choose to send us feedback through the app, we collect and store the message you submit (in our Firestore database) and send a notification email to our support team via SendGrid. Feedback is voluntary — please don't include sensitive personal information you don't want us to retain. We may use feedback you submit to operate, troubleshoot, and improve the product.

Text messaging (SMS)

When you provide a phone number while booking, you may receive transactional SMS about that appointment — confirmations, reminders, cancellations, and rescheduling — sent on the provider's behalf through our messaging sub-processor, Twilio. Message frequency varies by appointment activity. Reply HELP for help or STOP to opt out at any time. Message and data rates may apply.

No mobile information — including your phone number and SMS opt-in/consent — is shared with third parties or affiliates for marketing or promotional purposes, and SMS opt-in data is never sold. Mobile numbers are used only to deliver the transactional messages you opted into; the only third party that processes them is Twilio, solely to transmit those messages on our behalf.

Aggregate metrics

We count how many times each provider's booking page is viewed, so the provider can see how much interest their page is getting. This is a first-party counter — a running total and a per-day tally stored under the provider's own records. It uses no cookies, collects no personal information about visitors, and does no cross-site tracking.

Advertising & the booking experience

When you are booking an appointment — any provider booking page, or the page where you manage or pay for a booking — we run no advertising pixels, no Google Analytics, and no Meta Pixel. Those pages do no cross-site tracking or fingerprinting. We never sell or rent your personal information.

On our public marketing pages (our homepage and informational pages — not the booking flow) we use the Meta Pixel and Conversions API to measure how well our own ads bring service providers to Slot'd. This helps us reach the right businesses and spend our advertising budget responsibly. It is limited to those marketing pages and is never active while a client is booking.

Children's privacy

Slot'd is not directed to users under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us information, contact privacy@lawndart.dev and we will delete it.

Your rights

Providers can deactivate or permanently delete their account themselves from Settings → Account in the dashboard; permanent deletion removes the account and its associated data and cannot be undone. You can also request deletion by emailing privacy@lawndart.dev from the address used to sign up, and we respond within five business days. Providers can export their client list (CSV) at any time from the dashboard.

Clients can ask the provider they booked with to update or delete their information. If the provider is unreachable, email privacy@lawndart.dev and we will route the request.

You may also request an export of your data by writing to the same address.

Deleting data connected to Facebook Login

If you signed up for or connected a Slot'd provider account using Facebook Login, Facebook shares only your name and email address with us to create and sign you in to your account. We do not import your Facebook posts, friends, photos, or any other Facebook content, and we do not post to Facebook on your behalf.

You can remove this data at any time, in whichever way you prefer:

• Delete your Slot'd account and all associated data. Sign in to the dashboard at app.slotd.app and go to Settings → Account → Delete Account. This permanently removes your provider account and its associated data and cannot be undone.
• Just disconnect Facebook (keep your Slot'd account) — in Settings → Account you can unlink Facebook and continue signing in with email or another provider. You can also remove Slot'd from your Facebook account under Facebook → Settings & privacy → Apps and Websites.
• Ask us to do it for you. Email privacy@lawndart.dev from the address on your account and request deletion of the data connected to your Facebook Login. We respond within five business days.

Subscriptions

Provider subscriptions ($19, $29, or $59 per month) start with a 14-day free trial and then renew automatically every month through Stripe. You can cancel any time from the Stripe billing portal linked in your dashboard. Cancellation takes effect at the end of the current billing period. Refunds, if any, are at our discretion under the Terms of Service. The prices above are for subscriptions purchased on the web; subscriptions bought through the Apple App Store or Google Play may cost more to cover the app stores' fees and are billed by the app store, not Stripe.

Jurisdiction

Lawn Dart Systems, LLC is a Texas limited liability company (TX SOS file number 806569155). This Privacy Policy and any related disputes follow Texas state law.

Changes

Updates will be reflected in the “Last Updated” date above. Material changes will be noted in the site changelog. Continued use after changes constitutes acceptance.

Contact

Lawn Dart Systems, LLC
privacy@lawndart.dev

This policy is provided in good faith and is not legal advice. For binding terms regarding consulting engagements, see your signed agreement with Lawn Dart Systems, LLC.