Support
How can we help?
Need help with your booking page, your dashboard, a payment, or your account? Start here. We aim to respond within 2 business days.
We're always improving Slot'd — if something isn't working the way you expect, or you have an idea, please send feedback. We read every message.
For providers
I run a business on Slot'd
Browse the help center for step-by-step guides, sign in to your dashboard, or reach us by email.
For clients
I have an appointment booked
Need to change an appointment? Use the manage link in your confirmation email or text. For anything else, contact the business you booked with — they manage their own schedule — or reach us by email.
Common questions
Quick answers.
How do I sign up?
Visit app.slotd.app and click Sign up. Every plan starts with a 14-day free trial; no card required to start.
How do I cancel my subscription?
Dashboard → Settings → Billing → Manage subscription. That opens the Stripe billing portal where you can cancel. Cancellation takes effect at the end of the billing period.
Can I get a refund on my subscription?
Per our Terms, no partial-month refunds on Slot'd subscriptions except where required by law. Email support@lawndart.dev for case-by-case help.
Can I get a refund on a booking or deposit I paid? (clients)
Refunds for a service, deposit, or slot are set by the business you booked with, according to their own cancellation policy and window — not by Slot'd. Your agreement for the service is with that provider, so please contact them directly to request a refund. Slot'd processes payments on the provider's behalf and does not decide or fund refunds.
I paid by Venmo / Cash App / Zelle / cash. Who handles that? (clients)
Payments made outside Slot'd — Venmo, PayPal, Cash App, Zelle, cash, or any other off-platform method — happen directly between you and the provider. Slot'd has no record of those payments and cannot issue refunds for them. Please work directly with the provider for anything related to an off-platform payment.
How do I get paid?
Connect a Stripe account in Settings → Payments. Payouts go directly to your bank on Stripe's standard schedule.
Can I sign in with Google?
Yes — on the sign-in and sign-up screens, choose Continue with Google. You can also link Google to an existing email/password account from Settings.
How do I reschedule or cancel an appointment I booked? (clients)
Use the manage link in your booking confirmation email or text message. You can reschedule or cancel there as long as you're within the provider's cancellation window; after that, contact the provider directly.
How do I deactivate or delete my account?
Dashboard → Settings → Account. You can deactivate (pause your account and hide your booking page) or permanently delete your account and all its data. Deletion cannot be undone.
Can I export my client data?
Yes. On the Clients page, use Export CSV to download your client list as a CSV spreadsheet.
Is my client data private?
Yes. Each provider's data is isolated and not shared with other providers or third parties. See our Privacy Policy for details.
I forgot my password.
On app.slotd.app, click Sign in then Forgot password. You will receive a reset link by email.
Privacy / data
privacy@lawndart.devLegal
legal@lawndart.dev